Scope of Support for MyWebsite Creator
Please use the “Print” function at the bottom of the page to create a PDF.
Our aim is to ensure the reliable operation of your websites. We support the administration interface of all MyWebsite Creator products.
Please contact the IONOS Customer Support for support. The IONOS Customer Support will check feasibility and provide a quote for services beyond the scope of normal support (if applicable).
MyWebsite Creator Services
| SERVICES | INCLUDED IN YOUR PACKAGE | NOT INCLUDED |
|---|---|---|
| Ordering MyWebsite Creator | ||
| Explanation of the features and benefits of MyWebsite Creator | ||
| Explanation of how to connect your domain to MyWebsite Creator | ||
| Explanation of how to set up and use MyWebsite Creator | ||
| Explanation of how to add or delete websites | ||
| Explanation of how to add or delete content (words and graphics) | ||
| Explanation of how to use the add-ons for MyWebsite Creator | ||
| Explanation of how to connect MyWebsite Creator to social media | ||
| Explanation of how to publish your website | ||
| Explanation of how to customize templates for MyWebsite Creator | ||
| Explanation of how to upload files to your website | ||
| Troubleshooting network connections | ||
| Adding third-party applications to MyWebsite Creator | ||
| Writing texts | ||
| Adding custom code (HTML, JavaScript, CSS) to your website outside of setup and configuration | ||
| Customizing graphics (quality, color, size, aspect ratio) | ||
| Adding content to your website (text, graphics, videos) | ||
| Creating and deleting web pages |
Premium Service
MyWebsite Care service
- Personal advisor
- Updating the website content based on your wishes and needs within the technical capabilities of the product
- Ongoing search engine optimization and advice
- Website analysis: Checking the site for display errors and technical problems
- Proactive consultation: the designer contacts you every 3 months to present suggestions for improvement
Logo design service
- Design of the company logo together with our designer
- Creation of two logo design proposals and a change to the logo favorite
- Delivery of the logo, optimized for print and online use
MyWebsite Set-up service
- Connection of MyWebsite with a domain
- Setting up the mailbox
- Setting up the vCard
- Set up auto-renewal
- Setting up WHOIS data protection
- SSL activation