Automatically attach revocation notices to emails
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In this article, you will learn how to set up that withdrawal instructions are automatically attached to order status emails as a PDF file. In addition, you can set up that the withdrawal policy is automatically attached as a PDF file when you send order documents.
Prerequisites
- You have set up your cancellation policy (see Help Center article "Set up legal texts").
- You have activated the corresponding email events so that order status emails are sent (see Help Center article "Set up email events").
Attach revocation instructions
- In the menu, select Settings > Settings for order documents.
- Click on Cancellation policy in emails.
- Activate the email events for which the revocation instruction should be attached to the order status emails as a PDF file.
Note: You can only activate the option Attach revocation instruction as PDF file if the corresponding email event is also activated (see Help Center article "Set up email events"). Deactivated e-mail events are indicated by a grayed-out letter symbol. - Activate whether the cancellation policy should also be automatically attached as a PDF file when sending order documents.
Note: You can find out how to create and send invoices, delivery bills and invoice corrections in the Help Center article "Create documents for orders". - Click on Save.