Scope of Support for Server Products

Our goal is to ensure the reliable operation of your server, as well as provide assistance with all IONOS interfaces, products, and related questions.

For all IONOS Server products, we support the IONOS user interfaces, the server hardware, the IONOS network, and any software included with base installations.

Please contact support to request assistance. You can reach us 24/7 at 1-877-206-4255.

INCLUDED WITH SUPPORT	PAID SERVICES CURRENTLY AVAILABLE	PAID SERVICES NOT CURRENTLY AVAILABLE
IONOS user interfaces	Website migrations	Programming or scripting
Account-related concerns	File system checks and repairs	Third-party software installation, configuration, or troubleshooting
Instructions for server and project provisioning	RAID/Partition management	General website development and optimization
Domain administration	Configuration of additional IP addresses	Installation of frameworks, utilities, or content management systems
Server access	Basic network configuration (Firewall configuration, VPN setup)	Advanced network configuration
Email routing & accounts for IONOS in-house solutions	Mail server configuration (for servers using Plesk)	Microsoft/IIS Support and Windows hosting
SSL certificates for IONOS in-house solutions	Support for end-of-life operating systems	Issues related to hacking, malware, and ransomware
Cloud Backup	Email recovery (When using IONOS mail servers only)
Plesk Support	WordPress optimization/repair
Issues arising from the Cloud Panel interface	Root/Administrator password resets
Disk health checks	Anti-virus/Anti-malware installation
Mounting file systems (For data recovery)	Limited database administration (Backup recovery, Backup automation, Basic MySQL optimization)
	SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us)
	Other tasks which fall under the responsibility of a server administrator that we are able to perform (subject to availability)