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Our goal is to ensure the reliability of your HiDrive packages and provide assistance with all IONOS interfaces, products, and your questions.
Please feel free to contact us for assistance at any time. The representative will determine the feasibility of your request and provide a cost estimate for services outside of the regular scope of support (if applicable).
| Services | Included | Out-of-Scope |
| Ordering, managing, or cancelling your package | ✓ | |
| Helping with menu navigation and functionality of your Control Panel | ✓ | |
| Showing you how to store data in HiDrive | ✓ | |
| Walking you through setting up HiDrive on your devices | ✓ | |
| Showing you how to upload and share files and folders | ✓ | |
| Helping you to get access to data stored on your device | ✓ | |
| Providing information about OS compatibility for your devices | ✓ | |
| Providing information about network configuration for connection protocols | ✓ | |
| Explaining encryption methods | ✓ | |