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If the automatic setup of your email account does not work in Microsoft Outlook 2016, you can set up your account manually.
Step-by-Step Instructions
- Open Microsoft Outlook 2016 and click File in the menu.
- Under Account Information, click + Add Account.
- Select Manual setup or additional server types and click Next.
- Select POP or IMAP and click Next.
- Enter the user,server and logon information. Select the account type: IMAP or POP3.
If you want to retrieve your email using POP3, select Account type POP3 in the Server information. Enter pop.ionos.com as your incoming mail server. The other account settings are the same as for IMAP.
| User Information | |
|---|---|
| Your Name | The name you want displayed on outgoing emails |
| Email Address | The complete email address that you are setting up |
| Server information | |
|---|---|
| Account type | IMAP |
| Incoming mail server | imap.ionos.com |
| Outgoing mail server | smtp.ionos.com |
| Login information | |
|---|---|
| User Name | The full email address of your IONOS email account |
| Password | The password you entered when you set up the email address |
| Require login using Secure Password Authentication (SPA) | As this function is not supported by our mail servers, please do not tick this box. |
Click More settings...
Under the Outgoing mail server tab, check the box My outgoing server (SMTP) requires authentication. Select the menu item Use same settings as my incoming mail server.
Now switch to the Advanced tab. Insert the data below for the incoming and outgoing mail servers.
| Server Port Numbers | ||
|---|---|---|
| Incoming Server (IMAP) | 993 | Select the connection type SSL in the drop-down menu |
| Outgoing Mail Server (SMTP) | 465 | Select the connection type Automatic in the drop-down menu |
SSL Settings for POP: Now switch to the Advanced tab. Check the box Server requires an encrypted connection (SSL). Then input the incoming and outgoing mail server settings.
| Server port number | ||
|---|---|---|
| Incoming mail server (POP3) | 995 | Check Server requires an encrypted connection (SSL) |
| Outgoing Mail Server (SMTP) | 465 | Select the connection type Automatic in the drop-down menu |
Click Ok.
Back at the POP and IMAP Accounts Settings screen, click Next, and then Finish.
You have completed the setup of your email account in Microsoft Outlook.